Frequently Asked Questions
Everything you need to know about your next ride.
How will my bicycle be delivered?
All bicycles are professionally inspected and partially disassembled for secure shipping. They arrive 85-95% assembled in a reinforced box, requiring only basic tools for final setup.
What is your return policy for bikes and gear?
We offer a 30-day satisfaction guarantee. Items must be in new, unused condition with original packaging. Please note that a restocking fee may apply to bicycle returns to cover inspection costs.
Do your bicycles come with a warranty?
Yes, every bicycle we sell is covered by the original manufacturer's warranty. This typically covers the frame for a lifetime and components for one year against manufacturing defects.
How do I choose the correct frame size?
We provide a comprehensive sizing chart on every product page. If you are between sizes, we generally recommend sizing down for more agility or sizing up for increased stability.
Do you offer financing options?
Yes, we partner with specialized providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for 0% APR interest.
Can I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number. Large items like bicycles are shipped via specialized freight or ground carriers to ensure safe handling.